Effective Date: January 2025

By subscribing to or purchasing from NoteXpress, you agree to the following refund and cancellation terms:

1. Subscriptions

• Refund requests must be raised within 2 days of purchase.
• Refunds will not be issued if the student has already attended a live class.
• Refunds are processed within 5–7 working days via Razorpay.

2. Digital Products (E-books & Notes PDFs)

• Digital products are non-refundable once downloaded or accessed.
• In case of duplicate or accidental purchase, please contact our support team.

3. Physical Products (Books & Printed Notes)

• Refund or replacement is only allowed if the product is damaged or defective.
• Requests must be raised within 7 days of delivery.

Customers must follow the return instructions provided by our team.

4. Cancellations

• Subscription cancellations can be requested anytime.
• Refund eligibility will depend on the above rules (2-day window, no class attended).

Automatic subscription renewal can be disabled in your account settings.

5. Exceptions

• No refunds will be provided for:
• Failure to attend scheduled classes.
• Internet or device issues at the student’s end.

Change of mind after the refund period.

6. Contact Information

For refund or cancellation requests, contact us at:

Email: support@notexpress.site

Phone: +91- 6900966092